As convenient as apps are, they all share the same kryptonite: glitches. Some glitches appear to cause problems like the occasional DoorDash outage, resulting in a lot of hungry people. On the evening of July 7, however, a temporary glitch on the DoorDash app resulted in hundreds of people ordering free food.
The glitch was caused by a payment processing issue that allowed users to check out without an authorized form of payment. The DoorDash glitch went viral on Twitter as people found out about it, resulting in restaurants across the country having to take orders and deliveries en masse. By the time DoorDash resolved the problem, the damage had already been done: people had placed hundreds of orders for free food, drinks, and even Plan B.
Some people, however, did not stop at just-food. Posts shared online suggest that customers ordered casks of expensive alcohol with bills running into thousands of dollars, stocked up on emergency contraceptives, and, in one case, bought a 32-inch high-definition television – all for free.
It is not clear how many people actually received their orders, but some definitely did. “Well, apparently the whole DoorDash system was glitching,” Cardiya, a DoorDash user, told Today. “My food went through for free,” she said, referring to the food she ordered from Chili’s.
A representative for DoorDash told the New York Post it was actively canceling fraudulent orders. “On the evening of July 7th DoorDash experienced a payment processing issue, and as a result, some users were able to check out without an authorized form of payment for a short period of time,” the spokesperson said. “We were subsequently notified that some users were placing fraudulent orders, and we immediately corrected the issue.”