Canada’s largest mobile and internet provider Rogers has suffered a major outage, with bank ATMs and emergency service hotlines affected.
Canada has been hit by a major internet and mobile outrage! This happened on Friday when Rogers Communications Inc’s mobile networks crashed causing widespread disruptions across the country. The internet and mobile network blackout affected banking services, passport officers, and even the country’s ArriveCAN app, which is basically used for border control. Some people could not even reach the emergency services via 911 as per the reports of news agencies citing the Canadian Police.
Almost every facet of life was put on hold by the outrage affecting the internet, mobile as well as landlines. In the absence of the internet, several Canadian flocked to some cafes and public libraries that had access to catch a signal. People started outside crowding the hotels to get some network. From mobile apps handling the border services to cashless pay systems, banks, and ATMs, almost everything was affected by the outrage. The telecom company Rogers communication confirmed the outrage that affected the wireless and wireless networks.
In a statement, Rogers confirmed that the outages are currently affecting its wirelines and wireless networks but the reason behind them is still unknown. The outage began at around 4.30 a.m. (local time) on Friday and internet traffic had dropped to around 75 percent of its normal level.
“We acknowledge the impact our outage is having on your life. We have every technical resource and partner fully deployed to solve the problem. As soon as we know the specific time the Networks will be fully operational, we will share that with you. Right now, we are focused on the solution,” the telecom giant said in a statement published on Twitter.
“Some of our customers have raised the question of credits and of course, we will be proactively crediting all customers and will share more information soon,” the statement added.
The country’s telecom sector is dominated by three large carriers — Rogers, BCE Inc., and Telus Corp. — and their hold on the industry has long been a concern of academics, who have called for regulators to increase competition for mobile and internet services in Canada. Rogers is the largest wireless services provider, with about 11.3 million subscribers across the country.
Experts said more competition should be introduced into this concentrated wireless services market, where the Big Three serve approximately 87 percent of Canadian subscribers.
The company said late Friday night that the network was beginning to recover after a 19-hour service outage. Rogers Telecommunications said its network was beginning to recover late on Friday after a 19-hour service outage at one of Canada’s biggest telecom operators shut banking, transport, and government access for millions, drawing outrage from customers and adding to criticism over its industry dominance.
Rogers (RCIb.TO) said in a statement on Twitter that “our wireless services are starting to recover” and workers are trying to get people back online as quickly as possible.
In a separate statement on its website, Rogers President and Chief Executive Officer Tony Staffieri apologized for the outage, saying: “Today we let you down. We can and will do better.” He added that the company doesn’t have a timeline on when the networks will be fully restored, “but we will continue to share information with our customers as we restore full services.”